Agree the communication route
Confirm your named contact, normal channels, review schedule and how urgent operational issues are escalated. A point of contact does not replace a clinical, legal or compliance professional.
Keep decisions connected
Record scope changes, open questions and approvals in the agreed workspace. Give each decision an owner and date rather than letting instructions remain scattered across messages.
Review practical outputs
Use reports to discuss unresolved work, recurring issues and the next priorities. Agree measures relevant to your scope instead of relying on unverified general performance promises.